Bookings: 01245 459 906
As you know, the Covid-19 situation is ever-changing, so we recommend that you please check for Entry Requirement changes and updates frequently.
Last Updated: 15:45 GMT – 13 Dec 2022
Please note that all information is subject to change without notice.
Elite Island Resorts Group has been welcoming guests across the Caribbean islands for over 40 years. We have long established, best practice protocols for dealing with guest emergencies including adherence to HSAP standards for client welfare. We are strictly following the latest advice of the relevant local, national and global authorities including the World Health Organisation and Centre for Disease Control and Prevention.
Guidance for British people travelling overseas during the coronavirus (COVID-19) pandemic, if they are legally permitted to travel internationally.
If you have booked with us at Elite Island Holidays, we will be contacting you directly to assist. We will be calling by departure date, with priority to those travelling in the next 3 days. Please bear with us as we work to contact everyone as quickly as possible.
If you have booked a stay at one of our resorts through a tour operator or travel agent, they will be in touch with you directly to assist.
If you have any concerns about your booking, please contact us on 01245 459900 or email our dedicated COVID-19 team on COVID-19ResponseTeam@resort-marketing.co.uk
Please read the information below prior to contacting us, as the advice you need may be covered here:
If you have booked an Elite Island Resort stay via your tour operator or travel agent, please contact them and they will be able to assist with your questions.
*NOTE: These terms & conditions are subject to change without notice.
Effective 01 July 2020, all Elite Island Resorts properties will be charging a Resort Fee of US$24.00 per room, per night, payable locally at the resort at check-in.
The resort fee includes wi-fi service, and is inclusive of any taxes.
This Resort Fee applies to all incoming guests, regardless of when the booking was made.
A portion of the Resort Fee goes towards defraying all the additional costs and expenses that the resorts are incurring due to enhanced health and safety protocols required due to the Covid-19 pandemic.
The Government of Antigua & Barbuda has implemented a new Tourism Levy, which comes into effect 1 October 2021.
From 1 October 2021 onward, a new Tourism Levy of US$5.00 per person, per night will be collected locally at all Elite Island Resorts properties. This charge will be made in addition to any other fees, taxes or charges currently applied in resort.
The Government has confirmed that this new Tourism Levy applies to all guests age 6 and over.
The Tourism Levy does not apply to guests age 0 to 5 years.
The Tourism Levy applies to all arrivals from 1 October onwards regardless of when a booking was made.
All guest rooms at all Elite Island Resorts properties will be fully cleaned and sanitized prior to arrival.
Guests who wish to “opt out” of daily housekeeping may do so, in which case we will be happy to provide “touchless” delivery of fresh towels and linens to the guest’s doorstep, and collect used items.
Please note that, in accordance with health and safety protocols, occupied guest rooms will be provided with housekeeping services every other day. This helps limit exposure between guests and staff, and keeps everyone safer for a great holiday.
Please note that we are no longer able to provide babysitting services or one-on-one sessions with children and resort staff in accordance with local health and safety regulations.
All properties within the Elite Island Resorts group enjoy well-deserved reputations for meeting and exceeding industry health and safety standards.
A summary of the resorts’ enhanced Covid-19 cleaning and operating protocols is attached for your review.
Effective immediately, as a CONDITION of entering and/or staying at any Elite Island Resorts property, all visitors and guests must ACKNOWLEDGE the RISKS associated with Covid-19 exposure, and ASSUME ALL SUCH RISKS.
The resorts and their respective owners, operators, employees, agents, and insurers shall NOT BE LIABLE for ANY INJURY, ILLNESS, LOSSES, OR DAMAGES of any nature whatsoever in connection with Covid-19 exposure.
As you know, pinpointing the exact source of Covid-19 exposure for international travelers is impossible. Covid-19 has a 14-day (or longer) incubation period and travelers may be exposed prior to leaving home, while traveling, and at any point in between. The above policy acknowledges that the risk of Covid-19 exposure cannot be reduced to zero in a travel and tourism setting, and helps eliminate unjust and unprovable claims.
All new and existing UK bookings made directly with us at Elite Island Holidays for a stay at one of our locations (Antigua, Barbados, St Lucia and Grenadines) to rebook for a later date, with no change fees until further notice. Customers must notify us at least 24 hours prior to their scheduled arrival date.
Unless your flights arrangements have been made by us, we recommend that you contact your airline or tour operator who will be able to assist you.
All airline changes and cancellations, including inter-island flights to Palm Island, remain subject to the relevant airline’s change and cancelation policies and fees.
There are travel restrictions in place relating to Coronavirus (COVID-19) in some of our destinations, and you may be denied entry. Advice for each country differs and is frequently changing, so please ensure that you check before you travel. See links below for the latest UK Government travel advice for the following Island :
Rapid Antigen Covid-19 Testing Available at Your Resort
We hope you are looking forward to your upcoming Caribbean getaway—and we are pleased to advise that Rapid Antigen Covid-19 Testing will be available on-site at your resort for your return to the United States or the United Kingdom.
Testing will be provided in a convenient location at the resort within 72 hours of guest departure, as required by US and UK health and immigration authorities.
Tests will be administered by a medical professional, who will provide nasal swab rapid antigen testing. Test results will be available the same day, and guests will receive a written printout of their test results to present at the Antigua airport for departure.
Guests will be charged US$69 per person (subject to change), payable locally at the resort with cash or credit card.
In the unlikely event that a guest tests positive for Covid-19 and is required to quarantine in Antigua (assuming the guest does not require hospitalization), the resort will accommodate the guest and one travel companion in a dedicated quarantine guest room at the resort.
In such cases, the resort will accommodate quarantined guests for up to 14 nights at the discounted all-inclusive rates of US$350 per room, per night, payable locally at the resort.
The cost of any necessary doctor’s visits or medications for quarantined guests will remain the responsibility of the guest(s). Guests can usually recover out-of-pocket medical expenses from their health and travel insurers.
As always, please do not hesitate to contact us should you have any questions.
If you have booked a stay at one of our resorts through a tour operator or travel agent, please contact them directly and they will be able to assist.
Social distancing and facemask wearing will be actively enforced at the resort in accordance with local laws and regulations. Guests are not required to wear face masks while on the beach, in the sea, in a swimming pool, in their guest rooms, on their outdoor balconies, or while drinking or dining. However, guests are required to wear face masks in all destinations while strolling around the resort and in the resort’s common areas; and while visiting areas of the island outside of the resort.
Each island has its own entry protocols as we are all aware and it is essential that each guests fully researches the rules prior to arrival at regular times due to updates and changes. Each island is different and some require guests to quarantine on arrival in resort.
St James’s Club Morgan Bay & The Club Barbados Resort & Spa only.
Kindly note that, in accordance with local health and safety regulations, all meals are now served a la carte at the St James’s Club Morgan Bay, St Lucia and The Club Barbados Resort & Spa, Barbados.
As buffets are no longer offered due to local social distancing and restaurant operation regulation. Please note there are no changes to buffet options at the applicable Antigua hotels.
Bars – The Club Barbados Resort & Spa only
Fitness Centres – all hotels
Watersports – The Club Barbados Resort & Spa & St James’s Club Morgan Bay St Lucia only
Snorkelling – all hotels
Guests wishing to snorkel at any of the Elite hotels should bring their own mask, snorkel, and fins otherwise they can be purchased in the resort gift shops (subject to availability).
Manager’s Cocktail Parties, Weekly BBQs etc. – all hotels
Kindly note that our Manager’s Cocktail Party, weekly BBQs and other activities may be curtailed or limited in accordance with current local health and safety regulations governing group activities.
Tours & Excursions – all hotels Certain tours and excursions may be limited from time to time as per local health and safety regulations and operating guidelines
Further information on Coronavirus (COVID-19) is available from the WHO and relevant national authorities. Sources of information include:
For the most up to date Entry Requirements and Information for each destination, please click on the links below:
Antigua & Barbuda Entry Requirements: https://visitantiguabarbuda.com/travel-advisory/
St. Lucia Entry Requirements: https://www.stlucia.org/en/covid-19/
Barbados Entry Requirements: https://www.visitbarbados.org/covid-19-travel-guidelines-2020
Grenadines Entry Requirements: https://www.gov.vc/index.php/visitors/covid-19-protocols
In preparation for your upcoming travels, please CAREFULLY review the Entry Requirements for the country you will be visiting.
As you know, the Covid-19 situation is ever-changing, so we recommend that you please check for Entry Requirement changes and updates frequently.
Please keep in mind the following important highlights:
Please view our Enhanced Safety Protocols for the most up-to-date information.
Please note that all information is subject to change without notice.