Last Updated: 11:00 GMT – Friday 20th March 2020
Elite Island Resorts Group has been welcoming guests across the Caribbean islands for over 40 years. We have long established, best practice protocols for dealing with guest emergencies including adherence to HSAP standards for client welfare. We are strictly following the latest advice of the relevant local, national and global authorities including the World Health Organisation and Centre for Disease Control and Prevention.
There have been no reported incidences of Coronavirus (Covid-19) at any of our resorts. Due to the ongoing travel restrictions in place globally including the UK Foreign Office advice against all non-essential overseas travel, Elite Island Resorts Group will be temporarily closing selected properties. The wellbeing of our guests and staff is our highest priority and we will keep you updated on developments. Elite Island Resorts Group staff remain vigilant and continue to ensure that our guests have an enjoyable stay with us.
TEMPORARY RESORT CLOSURES IN ANTIGUA
IMPORTANT INFORMATION FOR UK TRAVELLERS: The UK Foreign Office advises against all non-essential foreign travel for 30 days effective from 17 March 2020.https://www.gov.uk/guidance/travel-advice-novel-coronavirus
If you have booked with us at Elite Island Holidays, we will be contacting you directly to assist. We will be calling by departure date, with priority to those travelling in the next 3 days. Please bear with us as we work to contact everyone as quickly as possible.
If you have booked a stay at one of our resorts through a tour operator or travel agent, they will be in touch with you directly to assist.
If you have any concerns about your booking, please contact us on 01245 459900 or email our dedicated COVID-19 team on COVID-19ResponseTeam@resort-marketing.co.uk
Please read the information below prior to contacting us, as the advice you need may be covered here:
If you have booked an Elite Island Resort stay via your tour operator or travel agent, please contact them and they will be able to assist with your questions.
If you wish to cancel your booking with us for any reason no cancellation charges will apply either on existing or future bookings until further notice.
You will instead be issued with a credit for the full amount of your booking to be used within 18 months. If we are unable to accommodate your booking within the next 18 months due to COVID-19 circumstances, then we will extend the credit validity for a further 6 months and so on until your new holiday dates are confirmed and you’re able to travel.
All new and existing UK bookings made directly with us at Elite Island Holidays for a stay at one of our locations (Antigua, Barbados, St Lucia and Grenadines) to rebook for a later date, with no change fees until further notice. Customers must notify us at least 24 hours prior to their scheduled arrival date.
Unless your flights arrangements have been made by us, we recommend that you contact your airline or tour operator who will be able to assist you.
All airline changes and cancellations, including inter-island flights to Palm Island, remain subject to the relevant airline’s change and cancelation policies and fees.
There are travel restrictions in place relating to Coronavirus (COVID-19) in some of our destinations, and you may be denied entry. Advice for each country differs and is frequently changing, so please ensure that you check before you travel. See links below for the latest UK Government travel advice for the following Island :
The Government of St Lucia has now extended entry restrictions due to Coronavirus (Covid-19), and UK travellers are currently unable to travel to the Island . We are contacting any guests due to travel to St Lucia who have booked directly with us at Elite Island Holidays in the next 14 days in order of departure date to assist with a full refund or alternative dates for 2020 and 2021. You can also contact us on 01245 459900 or email:
If you have booked a stay at one of our resorts through a tour operator or travel agent, please contact them directly and they will be able to assist.
Further information on Coronavirus (COVID-19) is available from the WHO and relevant national authorities. Sources of information include: