Bookings: 01245 459 906

Important Update – Coronavirus (COVID-19)

Last Updated: 11:00 GMT – Wednesday 3rd June 2020

Elite Island Resorts Group has been welcoming guests across the Caribbean islands for over 40 years. We have long established, best practice protocols for dealing with guest emergencies including adherence to HSAP standards for client welfare. We are strictly following the latest advice of the relevant local, national and global authorities including the World Health Organisation and Centre for Disease Control and Prevention.

There have been no reported incidences of Coronavirus (Covid-19) at any of our resorts. Due to the ongoing travel restrictions in place globally including the UK Foreign Office advice against all non-essential overseas travel, Elite Island Resorts Group will be temporarily closing selected properties. The wellbeing of our guests and staff is our highest priority and we will keep you updated on developments. Elite Island Resorts Group staff remain vigilant and continue to ensure that our guests have an enjoyable stay with us.

HOTELS CURRENTLY OPEN AND ACCEPTING ARRIVALS

REOPENING ON 10 JULY 2020

REOPENING ON 14 OCTOBER 2020

REOPENING ON 01 NOVEMBER 2020

IMPORTANT INFORMATION FOR UK TRAVELLERS: The UK Foreign Office advises against all non-essential foreign travel for 30 days effective from 17 March 2020.https://www.gov.uk/guidance/travel-advice-novel-coronavirus

If you have booked with us at Elite Island Holidays, we will be contacting you directly to assist. We will be calling by departure date, with priority to those travelling in the next 3 days. Please bear with us as we work to contact everyone as quickly as possible.

If you have booked a stay at one of our resorts through a tour operator or travel agent, they will be in touch with you directly to assist.

If you have any concerns about your booking, please contact us on 01245 459900 or email our dedicated COVID-19 team on COVID-19ResponseTeam@resort-marketing.co.uk

Please read the information below prior to contacting us, as the advice you need may be covered here:

If you have booked an Elite Island Resort stay via your tour operator or travel agent, please contact them and they will be able to assist with your questions.

New & Improved 7 Days & 30 Days Cancellation Policy*:

Applies to all Elite Island Resorts properties, for bookings made between 12 June 2020 and 24 December 2021, for travel through 02 January 2022:

*NOTE: For the time being, we are removing non-refundable booking options—and only offering REFUNDABLE bookings—to ensure that our mutual clients are able to book with complete confidence, knowing they can cancel their bookings if needed. We will revisit this in 2021 once the market stabilizes.

New US$24 Resort Fee

Effective 01 July 2020, all Elite Island Resorts properties will be charging a Resort Fee of US$24.00 per room, per night, payable locally at the resort at check-in.

The resort fee includes wi-fi service, and is inclusive of any taxes.

This Resort Fee applies to all incoming guests, regardless of when the booking was made.

A portion of the Resort Fee goes towards defraying all the additional costs and expenses that the resorts are incurring due to enhanced health and safety protocols required due to the Covid-19 pandemic.

Please be sure to notify your clients accordingly.

Housekeeping Options

All guest rooms at all Elite Island Resorts properties will be fully cleaned and sanitized prior to arrival.

Guests who wish to “opt out” of daily housekeeping may do so, in which case we will be happy to provide “touchless” delivery of fresh towels and linens to the guest’s doorstep, and collect used items.

At St. James’s Club & Villas, Antigua Only: The resort’s Two and Three-Bedroom Villas will be fully cleaned and sanitized prior to arrival.  During the guest’s stay, these Villas will be “self-catering” in that daily housekeeping services will not be provided.  Fresh towels and linens will be delivered upon request at no additional charge.  Villa guests may request daily or mid-stay housekeeping services at cost of US$50 per cleaning, inclusive of tax and service charge.  This cleaning fee is payable locally at the resort at check-out.  This policy applies to all Villa guests regardless of when the booking was made.

Please be sure to notify your clients accordingly.

Kids Clubs Will Remain Closed During Pandemic

Due to ongoing health and safety concerns, and the inherent difficulty of socially distancing young children, the Kids Clubs at St. James’s Club & Villas (Antigua), The Verandah Resort & Spa (Antigua), and St. James’s Club Morgan Bay (St. Lucia) will remain closed until further notice.

This policy will remain in place for the rest of 2020, and will be reviewed in early 2021.

We will notify you immediately once we feel we can safely reopen the Kids Clubs. 

Please be sure to notify your clients accordingly

COVID-19 Liability Waiver; Acknowledgement and Assumption of Risks

All properties within the Elite Island Resorts group enjoy well-deserved reputations for meeting and exceeding industry health and safety standards.

A summary of the resorts’ enhanced Covid-19 cleaning and operating protocols is attached for your review. 

Effective immediately, as a CONDITION of entering and/or staying at any Elite Island Resorts property, all visitors and guests must ACKNOWLEDGE the RISKS associated with Covid-19 exposure, and ASSUME ALL SUCH RISKS

The resorts and their respective owners, operators, employees, agents, and insurers shall NOT BE LIABLE for ANY INJURY, ILLNESS, LOSSES, OR DAMAGES of any nature whatsoever in connection with Covid-19 exposure. 

As you know, pinpointing the exact source of Covid-19 exposure for international travelers is impossible.  Covid-19 has a 14-day (or longer) incubation period and travelers may be exposed prior to leaving home, while traveling, and at any point in between.  The above policy acknowledges that the risk of Covid-19 exposure cannot be reduced to zero in a travel and tourism setting, and helps eliminate unjust and unprovable claims. 

Date changes – all bookings – existing and future

All new and existing UK bookings made directly with us at Elite Island Holidays for a stay at one of our locations (Antigua, Barbados, St Lucia and Grenadines) to rebook for a later date, with no change fees until further notice. Customers must notify us at least 24 hours prior to their scheduled arrival date.

What happens if my travel plans are affected i.e. my international flight is cancelled?

Unless your flights arrangements have been made by us, we recommend that you contact your airline or tour operator who will be able to assist you.

All airline changes and cancellations, including inter-island flights to Palm Island, remain subject to the relevant airline’s change and cancelation policies and fees.

Additional current travel advice in place – please read carefully:

There are travel restrictions in place relating to Coronavirus (COVID-19) in some of our destinations, and you may be denied entry. Advice for each country differs and is frequently changing, so please ensure that you check before you travel. See links below for the latest UK Government travel advice for the following Island :

Important information regarding travel to St Lucia:

The Government of St Lucia has now extended entry restrictions due to Coronavirus (Covid-19), and UK travellers are currently unable to travel to the Island . We are contacting any guests due to travel to St Lucia who have booked directly with us at Elite Island Holidays in the next 14 days in order of departure date to assist with a full refund or alternative dates for 2020 and 2021. You can also contact us on 01245 459900 or email:
COVID-19ResponseTeam@resort-marketing.co.uk

If you have booked a stay at one of our resorts through a tour operator or travel agent, please contact them directly and they will be able to assist.

Where can I find more information about  Coronavirus (COVID-19)? 

Further information on Coronavirus (COVID-19) is available from the WHO and relevant national authorities. Sources of information include: 

Protocols from our Destination Islands

Antigua and Barbuda

Please visit https://visitantiguabarbuda.com/travel-advisory/  for the most up-to-date information.

Enhanced Safety Protocols

Please view our Enhanced Safety Protocols for the most up-to-date information.